The major areas covered under our ServiceNow training are:

• Application Development
• Field Service Management
• Finance Service Management
• HR Service Management
• IT Service Management
• Security Operations

Enhance your skills and knowledge in ServiceNow by enrolling in training with us. You will gain a strong foundation on how to design applications using advanced features of ServiceNow such as scripting, reporting, integrations, etc., through a hands-on approach with real-world examples.

Introduction To ITIL

• Introduction to ITSM
• Incident Management
• Problem Management and change management
• Service Request Management
• Configuration Management Database
• SLA’s and OLA’s

Introduction To ServiceNow

• Tool Introduction
• Current Competitors
• Releases
• User Licenses
• Using Wiki and Community

Basic Administration

• Customizing Home Pages
• Form Layouts and list layouts
• Adding Users to Groups
• Granting Roles to Users
• Introducing Applications and Modules
• Creation of tables and Modules
• Creating tickets and raising Requests
• Creating SLA’s
• Performance Metrics

Advanced Administration

• UI Policies
• Notifications
• Dictionary Entries and Overrides
• Data Policies
• List Control and Calculations
• Exporting the Data from Service-Now
• Update sets imports and Exports
• Scheduling Jobs

Scripting

• Business Rules
• Client Scripts
• UI Actions
• Script Includes
• Jelly Scripting